Terms & Conditions

Welcome to ZAD ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and ZAD regarding your access to and use of the www.zadbaituk-hk.com website (the "Website") and all related services. By accessing, browsing, purchasing from, or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Return Policy, and Shipping Policy. If you do not agree with any part of these terms, you must immediately discontinue use of our Website and services.

ZAD is dedicated to delivering authentic flavors crafted with tradition and quality. We bring trusted products to your table with care and consistency. We operate under all applicable laws and regulations governing the sale of consumer goods, including compliance with applicable consumer protection laws. All business activities are conducted in accordance with national and international regulations where applicable.

To make purchases and access certain features, you must create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to immediately notify us at zadbaituk.ps@gmail.com of any unauthorized use. You may not share, transfer, or allow others to use your account. We reserve the right to suspend or terminate accounts that violate these terms.

All products sold on our Website are high-quality, authentic flavors sourced directly from trusted producers. We guarantee the quality and authenticity of all products sold. Product descriptions, images, and specifications are provided for informational purposes and may vary slightly due to natural ingredients or packaging updates.

All prices are displayed in US Dollars (USD) and are inclusive of applicable taxes unless otherwise specified. Prices are subject to change without prior notice due to market fluctuations, supplier pricing, or promotional periods. We reserve the right to modify or discontinue any product at any time without notice. Product availability is updated regularly but not guaranteed until payment is processed and order confirmation is issued.

All orders are subject to our acceptance and product availability. We reserve the right to refuse, cancel, or limit orders for any reason, including suspected fraudulent activity, product unavailability, or pricing errors. Payment must be completed at the time of purchase using our accepted payment methods. All transactions are processed through secure payment gateways compliant with PCI DSS standards. Orders are typically processed within 1-2 business days. You will receive email confirmation upon successful order placement and again when your order ships with tracking information.

Shipping costs and estimated delivery times are displayed at checkout and vary by location and order value. Free shipping is available for orders over $50; a standard shipping fee applies to smaller orders. Delivery estimates are approximations and may vary due to location, holidays, or circumstances beyond our control. Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for delays caused by third-party carriers or events beyond our reasonable control.

Due to food safety and hygiene considerations, we only accept returns of unopened, unused products in their original packaging within 7 days of delivery. Items must include all original seals, packaging, and proof of purchase. Opened or used products cannot be returned. Damaged or defective products must be reported within 7 days of delivery. Refunds are processed to the original payment method within 5-7 business days after approval. Shipping costs are non-refundable unless the return is due to our error. Please review our detailed Return Policy for complete terms.

ZAD may offer promotional discounts, coupons, or special offers from time to time. These are subject to the following terms:

• Coupons are valid only for the specified period and cannot be used after expiration.
• Only one coupon or discount can be applied per order unless explicitly stated otherwise.
• Coupons may not be combined with other promotions or offers unless specified.
• Some coupons may have minimum purchase requirements or be limited to specific products or categories.
• Coupons are non-transferable, non-exchangeable, and have no cash value.
• We reserve the right to cancel or modify promotional offers at any time without notice.

Please check the specific terms provided with each coupon or promotion at the time of use.

All content on this Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and product descriptions, is the exclusive property of ZAD or licensed to us and is protected by international copyright laws. The compilation and organization of all content is our exclusive property. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our express written permission. Brand names and trademarks remain the property of their respective owners.

Prohibition on Resale: The purchase of products from ZAD is strictly for personal use. Reselling, distributing, or using our products for commercial purposes without explicit written authorization from ZAD is strictly prohibited and may result in account termination, legal action, or both. You further agree not to engage in the following prohibited activities: providing false information during registration or purchase; using the Website for fraudulent purposes; attempting to breach security measures; posting harmful, offensive, or inappropriate content; impersonating other persons or entities; interfering with Website operations; or using automated systems to access the Website.

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to our data practices as described in our Privacy Policy. We implement appropriate security measures to protect your personal information but cannot guarantee absolute security. You have the right to access, correct, or delete your personal information in accordance with applicable laws.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or secure. Our liability for any damages arising from your use of our Website or products is limited to the amount you paid for the specific product or service.

Any disputes arising from these Terms or your use of our Website shall be resolved through binding arbitration or in small claims court, to the maximum extent permitted by law. Before initiating legal proceedings, we encourage customers to contact our customer service team at zadbaituk.ps@gmail.com to resolve disputes amicably. We are committed to finding fair and reasonable solutions to any concerns.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemics, labor disputes, supplier failures, or internet/technology failures. During such events, we will make reasonable efforts to minimize disruption and notify customers of any significant delays.

We reserve the right to modify, update, or replace these Terms at any time to reflect changes in our business practices, legal requirements, or service offerings. Material changes will be posted on our Website with an updated "Last Modified" date. For significant changes, we may notify customers via email. Your continued use of our Website after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically. If you do not agree to modified Terms, you must discontinue use of our Website and services.

For questions about these Terms, our products, or any aspect of our service, please contact us using the following methods: Email: zadbaituk.ps@gmail.com (preferred method, response within 24-48 hours), or Phone: +852 9835 5134. Our customer service team is committed to providing prompt, professional assistance and resolving any concerns you may have about our terms or services.