Return & Refund Policy
At ZAD, we are dedicated to delivering authentic flavors crafted with tradition and quality. We want you to be completely satisfied with our trusted products. This comprehensive Return Policy outlines the specific process, timeframes, and conditions for returning items.
Last updated: December 8, 2025
Quick Reference Summary
7 days from delivery date
Unopened, unused, original packaging
zadbaituk.ps@gmail.com
7-Day Return Window
Return eligible products within 7 days of delivery date. Returns initiated after this period will not be accepted.
Condition Requirements
Products must be unopened, unused, in original packaging with all seals intact, and accompanied by proof of purchase.
Damaged Items
Report damaged or defective products within 7 days of delivery for immediate replacement or full refund.
Return Eligibility & Requirements
To qualify for a return, ALL of the following conditions must be met:
Timeframe: 7 Days Maximum
Returns must be initiated within 7 days of the delivery date. The delivery date is confirmed by tracking information or delivery receipt.
Product Condition: Unopened & Unused
Food products must be completely unopened, unused, and in their original packaging with all manufacturer seals and protective materials intact.
Proof of Purchase Required
Valid order number, receipt, or email confirmation is required. Orders placed as gifts must include the original purchaser's information.
Important: Due to hygiene and food safety regulations, opened or used consumable products cannot be returned under any circumstances.
Step-by-Step Return Process
Follow these exact steps to initiate and complete your return:
Contact Our Support Team
Email zadbaituk.ps@gmail.com with:
- • Your order number
- • Product name and quantity
- • Reason for return
- • Photos of the product (if applicable)
Receive Return Authorization
Within 24 hours, we'll send you a Return Authorization Number (RAN) and detailed shipping instructions including our return address.
Package & Ship Your Return
You must ship the product within 7 days of receiving authorization:
- • Use original packaging if available
- • Include the Return Authorization Number
- • Pack securely to prevent damage
- • Use a trackable shipping method
Please contact support for the designated return shipping address.
Processing & Refund
Once received, we inspect the product within 2-3 business days. Approved refunds are processed within 5-7 business days to your original payment method.
Non-Returnable Items
The following items cannot be returned due to hygiene, safety, or policy restrictions:
Opened or used products
Products with broken or damaged seals
Gift cards and promotional vouchers
Sale items marked as "Final Sale"
Custom or personalized products
Products returned after the 7-day window
Refund Processing
Refund Method & Timeline
Refunds are issued to the original payment method within 5-7 business days after approval. Credit card refunds may take 7-14 business days to appear depending on your bank or card issuer.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error (damaged or wrong product sent).
Partial Refunds
Partial refunds may be issued for products returned in less than perfect condition, missing components, or returned outside the 7-day window at our discretion.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
Report within 7 days of delivery by emailing zadbaituk.ps@gmail.com
Include photos showing the damage or defect clearly
We provide prepaid return labels for our errors
Full refund or replacement including original shipping costs
Need Help with Returns?
Our customer support team is here to help with any questions about returns, refunds, or exchanges.
Email Support
zadbaituk.ps@gmail.comPhone Support
+852 9860 1672